We’ve just improved sharing session recordings in LiveSession! Here’s what’s new:

• You can choose to share the recording with anyone, or with your teammates only:

  

• You can set the recording to start at a particular moment. This is especially helpful when you’d like to point to a specific moment:

  

If you have any other ideas for improvement, we’re happy to hear from you! Feel free to get in touch via live chat or send us an email to hello@livesession.io

Filters are the core features of LiveSession. To make your work easier, we’ve just introduced a range of new features:

New filter: pages count

By your request, you can now filter recordings by pages count. For instance, you can only choose to see sessions where the user has visited more than three pages on your website.

Update: Duplicate and disable filters

Pages count is not the only request we’ve answered! Also by popular demand, you can now duplicate the filter in just one click. Adding multiple variables is now much faster.

What’s more, you can also use the toggle to temporarily disable the filter and compare results. You don’t have to delete it completely anymore.

Update: Autocomplete for event filters

What’s more, using event filters is now much easier!

LiveSession will now suggest relevant values. We autocomplete the filters with top results, like in the screenshot above.

If you have any other ideas for improvement, we’d love to hear from you! Please get in touch via live chat or send us an email to hello@livesession.io

Watching session replays became smoother. We’ve just launched autoplay in LiveSession!

When one recording ends, you’ll see a progress bar. You can choose to replay the same session once again or cancel the autoplay. If you do nothing, you’ll be automatically redirected to the next session.

Go to your session recording list and try it yourself!

As usual, if you have any questions or ideas for improvement, feel free to get in touch via live chat or send us an email to hello@livesession.io

Would you like to share your favorite apps with the public? Maybe you’d like to show your customers that you’re using GDPR-compliant tools?

If you enjoy using LiveSession, now you have a chance to express it and get 5,000 sessions for free!

Add our badge on your website to get extra sessions. Just paste a piece of code in the footer and let us know via email – it’s that simple!

Read more about badges and claim your sessions today.

Install the tracking code with our new package for React and Angular applications. Say hello to LiveSession SDK!

We’ve prepared a package that will help developers work with API and install code faster and more easily on a single page application.

Now you can add a tracking code to your React or Angular app. We made the installation process simple and intuitive.

Interested? You can read our help article, or the documentation on the LiveSession Developers page.

And there is more: we’ve also released a Gatsby plugin! Many of you have asked for this plugin, as this platform is growing rapidly.

To install LiveSession on your Gatsby website, read the tutorial on the official plugin’s page, or in our help center.

If you have any ideas for improvement, send us an email to hello@livesession.io. Other new integrations are coming soon. Stay tuned!

Great news for Intercom users. We’ve just released a new integration!

The integration adds a LiveSession recording link to every Intercom conversation with an identified user:

Now you can open recordings of a specific user directly from Intercom. You don’t have to search for the right session manually anymore. This improvement will be particularly helpful for your tech support agents.

What’s more, the integration allows you to add recording URLs as an attribute or a user’s event in Intercom. If you’re interested in details, you can read more in our help center.

Sounds like just what you needed?

Install now

As always, we’re happy to help if you have any questions. Please get in touch via live chat in the bottom right corner or send us an email to hello@livesession.io

We’re happy to announce that we’ve answered one of the most common requests!

From now on, you can assign different user roles in LiveSession. Your teammates can use the app as:

• User– Can watch and analyze sessions. Can’t add a new website, or other Users, can’t access Invoices and Plan & Billing. They can only see basic plan info and how many sessions are left on the account.
• Admin– Full access, can edit user roles.
• Owner– Full access, can edit user roles. They can’t be removed from the account.

Here’s how it looks like in the app:

We’re happy to announce that we’ve answered one of the most common requests!

From now on, you can assign different user roles in LiveSession. Your teammates can use the app as:

• User– Can watch and analyze sessions. Can’t add a new website, or other Users, can’t access Invoices and Plan & Billing. They can only see basic plan info and how many sessions are left on the account.
• Admin– Full access, can edit user roles.
• Owner– Full access, can edit user roles. They can’t be removed from the account.

Here’s how it looks like in the app:

We just introduced a brand new feature called inspect mode.

When you’re watching a recording, you can switch to the Page Insights tab. The recording will stop and you’ll be able to select a particular element. This will allow you to browse recordings in which the users have interacted with this element.

You can choose to browse sessions according to two different variables:

• CSS selector – For instance, if there are different “sign up” buttons on the website, you can choose to see sessions where the users have interacted with one particular “sign up” button.
• Text – When you choose to see sessions where someone has interacted with the “sign up” text, it will apply to all the “sign up” buttons and hyperlinks.

We hope you like it! Other new improvements are coming soon. If you think something needs improvement, or do you have an idea for functionality? Write to us: hello@livesession.io

We've made a couple of important changes this week. First of all, the session list view and player have been split. From now on, it's not the same screen. Why did we change this? Because it was hard to extend, there was no place for new features, and it started to be cluttered. You can find a preview of the new session list below:

The new layout has pre-defined segments, so you can apply ready-to-go filters with one click. There's a normal pagination - infinite scroll was cool, but also very problematic. You can see applied filters, which gives you an overview of the current state. Finally, when you click on specific session attribute you search session replays with this specific property.

That's how the new player looks like:

Next change on the list is the dashboard. You can use it to get insights about your visitors. It consists of two sections right now: trafic sources and technology. The first one lets you referrers, UTM parameters, and countries of your visitors.

The second one tells you about screen resolutions, top browsers, and top devices used by your visitors.

Check how it works on video:

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