If you identify your users with their email addresses and want to provide a link to a list of specific user’s sessions (i.e. from your CRM), you can do that using the following URL template:
https://app.livesession.io/app/sessions?email={{email}}
We’re taking our integration with LiveChat to the next level.
From now on, it’ll be easier to connect LiveSession to a market-leading live chat solution and add context to each conversation you are having.
With just a couple of clicks, you can add more context to every conversation you are having. Our LiveChat integration will add a link to the user’s session to each chat so that you can access it easily.
Get to know what the user you are talking to was doing on your website and enchant your visitors with excellent support:
Integrating LiveChat with LiveSession makes it easier to provide customer support and debug technical issues.
Start using our LiveChat integration now, visit LiveChat in Integrations Marketplace.
We’ve added segments notifications to LiveSession!
From now, you can get notified about the changes in a chosen segments on email. Notifications can be sent on a daily or weekly basis.
To get started, simply click the “Add to summary” button while the segment is selected.
Next day, you'll receive a summarized list of the segments you’re following with the number of sessions from the past day or week (depending on your settings).
You can change Segments summary settings: “Settings > Notifications”:
Also, you can add or remove segments that you want to be included in the summary.
We’ve just launched a User Journey preview in LiveSession!
This feature allows you to discover the most important actions made during the user’s session.
To open it, hover on “pages” link and click “See whole journey” :
Next, you will see the timeline of the user’s page visit and events like Clicks, Errors, Rage Clicks, Form actions, and Custom Events.
If you have any other ideas for improvement, we’re happy to hear from you! Feel free to get in touch via live chat or send us an email to hello@livesession.io
We're excited to announce that we've released new feature called Custom Events. This feature allows you to track custom actions that your users perform along with custom event properties.
From now on Timeline is enriched with your events tailored for your business needs.
If you need more information take a look here.
This feature has been requested a lot, and it’s finally here! We’ve just released click maps.
Click maps show you where the users clicked on your page. They also display rage clicks and error clicks.
Our click maps are constantly developing, LiveSession allows users to access the BETA version in the app. To gain access to this new feature, go on any session recording, and click the “Clickmap BETA” to request the use of it.
LiveSession click maps are:
See what they look like in action:
In the near future, you will be able to display click maps as heatmaps. Sign up for our newsletter to receive updates! Here’s a small preview of what you can expect:
We’ve just added two new filters to help you with form analytics!
The form submit filter will help you find sessions where the users submitted a particular form. You can search for it with the CSS selector.
With the form value filter, you’re able to search for particular values submitted in the forms. Depending on your needs, you can choose to filter either by value or the CSS selector.
Need more help? Check out our form analytics tutorial!
We’ve just improved sharing session recordings in LiveSession! Here’s what’s new:
You can choose to share the recording with anyone, or with your teammates only:
You can set the recording to start at a particular moment. This is especially helpful when you’d like to point to a specific moment:
If you have any other ideas for improvement, we’re happy to hear from you! Feel free to get in touch via live chat or send us an email to hello@livesession.io
Filters are the core features of LiveSession. To make your work easier, we’ve just introduced a range of new features:
By your request, you can now filter recordings by pages count. For instance, you can only choose to see sessions where the user has visited more than three pages on your website.
Pages count is not the only request we’ve answered! Also by popular demand, you can now duplicate the filter in just one click. Adding multiple variables is now much faster.
What’s more, you can also use the toggle to temporarily disable the filter and compare results. You don’t have to delete it completely anymore.
What’s more, using event filters is now much easier!
LiveSession will now suggest relevant values. We autocomplete the filters with top results, like in the screenshot above.
If you have any other ideas for improvement, we’d love to hear from you! Please get in touch via live chat or send us an email to hello@livesession.io
Watching session replays became smoother. We’ve just launched autoplay in LiveSession!
When one recording ends, you’ll see a progress bar. You can choose to replay the same session once again or cancel the autoplay. If you do nothing, you’ll be automatically redirected to the next session.
Go to your session recording list and try it yourself!
As usual, if you have any questions or ideas for improvement, feel free to get in touch via live chat or send us an email to hello@livesession.io