Great news for Intercom users. We’ve just released a new integration!

The integration adds a LiveSession recording link to every Intercom conversation with an identified user:

Now you can open recordings of a specific user directly from Intercom. You don’t have to search for the right session manually anymore. This improvement will be particularly helpful for your tech support agents.

What’s more, the integration allows you to add recording URLs as an attribute or a user’s event in Intercom. If you’re interested in details, you can read more in our help center.

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As always, we’re happy to help if you have any questions. Please get in touch via live chat in the bottom right corner or send us an email to hello@livesession.io

We’re happy to announce that we’ve answered one of the most common requests!

From now on, you can assign different user roles in LiveSession. Your teammates can use the app as:

• User– Can watch and analyze sessions. Can’t add a new website, or other Users, can’t access Invoices and Plan & Billing. They can only see basic plan info and how many sessions are left on the account.
• Admin– Full access, can edit user roles.
• Owner– Full access, can edit user roles. They can’t be removed from the account.

Here’s how it looks like in the app:

We’re happy to announce that we’ve answered one of the most common requests!

From now on, you can assign different user roles in LiveSession. Your teammates can use the app as:

• User– Can watch and analyze sessions. Can’t add a new website, or other Users, can’t access Invoices and Plan & Billing. They can only see basic plan info and how many sessions are left on the account.
• Admin– Full access, can edit user roles.
• Owner– Full access, can edit user roles. They can’t be removed from the account.

Here’s how it looks like in the app:

We just introduced a brand new feature called inspect mode.

When you’re watching a recording, you can switch to the Page Insights tab. The recording will stop and you’ll be able to select a particular element. This will allow you to browse recordings in which the users have interacted with this element.

You can choose to browse sessions according to two different variables:

• CSS selector – For instance, if there are different “sign up” buttons on the website, you can choose to see sessions where the users have interacted with one particular “sign up” button.
• Text – When you choose to see sessions where someone has interacted with the “sign up” text, it will apply to all the “sign up” buttons and hyperlinks.

We hope you like it! Other new improvements are coming soon. If you think something needs improvement, or do you have an idea for functionality? Write to us: hello@livesession.io

We've made a couple of important changes this week. First of all, the session list view and player have been split. From now on, it's not the same screen. Why did we change this? Because it was hard to extend, there was no place for new features, and it started to be cluttered. You can find a preview of the new session list below:

The new layout has pre-defined segments, so you can apply ready-to-go filters with one click. There's a normal pagination - infinite scroll was cool, but also very problematic. You can see applied filters, which gives you an overview of the current state. Finally, when you click on specific session attribute you search session replays with this specific property.

That's how the new player looks like:

Next change on the list is the dashboard. You can use it to get insights about your visitors. It consists of two sections right now: trafic sources and technology. The first one lets you referrers, UTM parameters, and countries of your visitors.

The second one tells you about screen resolutions, top browsers, and top devices used by your visitors.

Check how it works on video:

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Save your time by watching the most valuable recordings.

Each recording is evaluated according to the level of user involvement in a given session. This way, you can find out which records are worth watching.

We hope you like it! Other new improvements are coming soon. If you think something needs improvement, or do you have an idea for functionality? Write to us: hello@livesession.io

On the profile page, you can change your name and password, and thanks to the information about your role in the organization, we can develop the product according to your needs.

We hope you like it! Other new improvements are coming soon. If you think something needs improvement, or do you have an idea for functionality? Write to us: hello@livesession.io

Now, in addition to your user’s country, you will find out which city it is from. You can also filter recordings from a specific city.

We hope you like it! Other new improvements are coming soon. If you think something needs improvement, or do you have an idea for functionality? Write to us: hello@livesession.io

You can now export a top lists to CSV with a single click.

We hope you like it! Other new improvements are coming soon. If you think something needs improvement, or do you have an idea for functionality? Write to us: hello@livesession.io

It’s even faster and easier to find out which parts of your product need immediate improvement.

On the dashboard, we have added information about interactions and frustration signals - Clicks, Rage clicks, and Error clicks.

Also, you can easily and quickly filter out recordings in which specific interactions were recorded from the above three types of interactions.

We hope you like it! Other new improvements are coming soon. If you think something needs improvement, or do you have an idea for functionality? Write to us: hello@livesession.io